THE COVERAGE YOU DESERVE FOR THE PLACE YOU CALL HOME
3 Years Worry-Free
Included with your new Polgyon home purchase is a 3-year "door to door" service program. The Polygon X3 Service will provide you with annual home "health check -ups" during the first three years of homeownership. From minor fixes to major structural elements, you can rest assured that your investment is well protected with the Polgyon X3 Service.
Extended Service up to Year 5
We put so much attention into the quality of our homes that we not only provide Polgyon X3 Service, but we also offer "extended service"* which provides nearly the same level of coverage as our Polygon X3 Service and carries you all the way to year five.
10 -Year Structural Warranty
The peace of mind that comes from owning a Polygon home doesn't stop at year five. Every home also comes with a full 10-year Structural Warranty that ensures your home will be structurally sound for years and years!
Concierge Service at Your Beck and Call
You may contact your Polygon Concierge Service even if you just need help programming your new garage door opener or setting your thermostat! And if something needs repair or adjustment, simply call or submit a
warranty service request here. You may also complete a printed form (provided in your Welcome Home Manual) and mail or fax it to us. Washington Residents should fax their warranty service requests to 425-709-6884 and Oregon Residents should fax their requests to 360-693-4442. A Warranty Service Specialist will contact you within 1-2 business days to review your concern(s).
Transferability of Service
Finally, if you should sell your home, your service coverage and remaining balance is transferable to the next owner*. This contributes to the value of the property and assures the buyer that their purchase is Polygon-protected.
24 Hours a Day
Polygon Northwest provides 24 hour emergency response service for the events listed below.
In the unlikely event of an emergency, please call 1-800-765-9466 in Washington or 1-800-891-4701 in Oregon at any time, 24 hours a day, seven days a week, including holidays.
If you are unable to obtain a response from Polygon Northwest Warranty within one hour, you may contact the subcontractor directly. See the Important Numbers in Section 11 of your Welcome Home Manual.
If the listed subcontractor cannot respond to the emergency, you may contact another licensed contractor. Polygon Northwest Warranty will reimburse you for emergency service costs except when the cost is determined to be for non-emergency service or a repair that is excluded by the Polygon Northwest Limited Warranty.
Polygon Northwest warranty defines emergency events as follows:
- Total loss of heat, when the outside temperature is below 45 degrees;
- Total loss of electricity (please check with your local utility company for area outages prior to calling);
- Total loss of water (please check with your local utility company for area outages prior to calling);
- Plumbing leak that requires your entire water supply to be shut off;
- Gas leak (please report gas leaks to your utility company prior to calling);
- A roof leak that will cause additional damage to your home
For any questions relating to emergency service coverage, please call 1-800-765-9466 in Washington or 1-800-891-4701 in Oregon at any time, 24 hours a day, seven days a week, including holidays.
*For a small fee.
Effective: Polygon Triple Service Warranty is applicable on new Polygon Homes that close escrow on or after 01/01/2009.