How do I submit a warranty service request?
If you are a Polygon homeowner and need to submit a warranty service request, please do so
here. In case of emergency, call 1.800.765.9466 in Washington or 1.800.891.4701 in Oregon.
Does Polygon offer financing?
Yes. Polygon Home Loans offers a comprehensive selection of competitively priced mortgage programs and products.
Learn more
Does Polygon offer hazard insurance for my new home?
If your home is an attached condominium, your Homeowners Association (HOA) will include hazard insurance on its structure; however, you should obtain separate coverage for the contents of your home.
If your home is a detached (single family) home, you will be required to show proof of hazard insurance prior to the close of escrow.
Can I order custom features for my new home?
Yes. While the
Polygon Advantage Program enables us to provide an exceptional list of included standard features for your new home, a wide array of customizing opportunities is available. Ask a Polygon Sales Associate for details when you visit any one of our
Sales Centers.
Do I need an appointment to visit a Polygon Sales Center?
No – you are welcome to visit our Sales Centers at any time during their hours of operation, no appointment required. However, if you prefer to call ahead, you are welcome to do so.
For Sales Center driving directions, hours, and contact information, select a
Polygon community.
Can I visit a Polygon Sales Center outside of posted hours?
Yes! Please contact the Sales Center of your choice to schedule an after-hours appointment. For Sales Center driving directions, hours, and contact information, select a Polygon
community.
How do I arrange to tour a model home?
Polygon model homes are open for touring at the same times as our Sales Centers. No appointment is necessary to tour a model home.
For Sales Center driving directions, hours, and contact information, select a Polygon
community.
What services will be included in my Homeowners Association (HOA) fee?
Your Homeowners Association is responsible for enforcing the Covenants, Conditions and Restrictions (CC&R’s) and rules of your community, and also for the maintenance and upkeep of any common areas such as parks and landscaping.
Services included in monthly HOA fees vary between communities. For detailed information, contact your community’s Sales Center.
What will my monthly Homeowners Association (HOA) fee total?
HOA fees are determined by factors including whether a community consists of single family homes or attached condominiums, and the extent of its common areas. To learn more about HOA fees for the home and community that interest you, please contact the appropriate Sales Center.
How do I find the community that’s right for me?
The best way to discover what Polygon can offer your family is to explore our communities on this Web site.
Once you’ve identified the community that interests you, you’ll want to visit its Sales Center and tour our model homes. The information you’ll need to do so is available on each community’s Web page, included on this site. To begin,
start here.
What types of homes does Polygon offer?
Polygon offers a variety of home styles to suit your family’s taste and lifestyle needs, from studio condominiums to five-bedroom single family homes, and everything in between. Architectural styles and floor plans vary between
communities.
What is “master planning”?
Unlike standard “developments,” master-planned communities take account of their residents’ needs from the ground up, delivering a true neighborhood experience. This includes details such as the orientation of our homes on their sites, sidewalk width, landscaping, shared open space, recreational features, and proximity to important amenities such as shops and services.
Polygon is proud of our commitment to master planning in each and every community we build.
What is the Polygon Advantage Program?
The Polygon Advantage Program encompasses the building practices, community planning methods and customer service that make Polygon the Northwest’s premier builder of new homes.
What is the Road to Wow?
The Road to Wow is a customer service experience that’s second to none, encompassing every aspect of your home buying experience with Polygon – from your first visit to a Sales Center, to well beyond your moving day.
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What are the advantages of using Polygon’s lender, Polygon Home Loans, to finance my new home?
Polygon Home Loans is part of the Polygon team. To make sure you get the best loan for your needs, we keep a close eye on programs that offer the best rates. Our Loan Officers are familiar with the intricacies of new construction financing. They’ll work with your sales representative to ensure that you receive a financial package best suited to your situation.
May I have my home inspected while it’s under construction?
Yes. Your Sales Representative will assist you in coordinating your inspector’s visit with our construction team.
Can I make changes to my home while under it’s construction?
Polygon takes pride in building quality, well-appointed homes with pleasing design features at affordable prices. We are enabled to do so by working with select tradesmen and suppliers who are prepared to construct each home consistently in accordance with our predetermined contracting and direction. Modifications to these plans are unavailable. This efficient and streamlined process lowers building costs, which in turn results in a lower home price and better value for you.
When will I have a “walk thru” of my new home?
Approximately one week before your closing date, your Customer Care Manager will conduct your New Home Orientation Tour. This tour will be coordinated by your Sales Representative. The New Home Orientation tour is a key milestones in our customer service program, the
Road to Wow.